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Frequently Asked Questions.
How does Hugglow work?
Hugglow works by providing support to your hand, body & feet while sleeping. You can also get a second hugglow to support your back as well.
Does Hugglow replace pillow?
No, Hugglow is used to complement regular pillow. Regular pillow is used to support your head & neck. Hugglow is used to support your hand, body & feet.
Who should use Hugglow?
Everyone, young or old, men, women and children will benefit using Hugglow.
I have a body pillow, why should I get Hugglow?
Hugglow is Indonesian perfected body pillow. Due to its unique tube shaped & composition, Hugglow provides natural comfort for hugging, cuddling & snuggling. Hugglow is light & airy while also firm & compact, both of these combination provide experience of hugging a cloud in your sleep. Due to its compact shape, Hugglow doesn't take a lot of space in your bed. It's not unusual for Indonesian to have 2 hugglows in their bed, one for each side of the body.
Is Hugglow washable?
Yes, both hugglow and its cover are washable. Please see the label instruction.
What is your return policy?
Hugglow offers a hassle-free return policy within 30 days receipt of shipment for all purchases. Items must be returned in a good condition. To start a return, you can contact us at returns@hugglow.com . Upon receiving return request, a RMA will be issued. Please put the RMA & previous invoice inside the package and mail the items back per address on the RMA information. Customer is responsible for the return shipping fee. Items sent back to us without first requesting a return will not be accepted. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Buyers are entitled to request a product replacement for defective or damaged goods within 30 days of receiving items. Refunds are processed within 2 business days, however depending on your payment processing companies, it may take up to 7-10 business days for refunds to appear in your account
When will I get my shipment?
Our processing times is 2-3 business days + 3-7 business days shipping.
Where do you ship?
At this point, we are providing free shipping to US mainland only. Please keep in touch and we'll let you know when we start shipping to your location.